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Product Support

We offer our customers prompt and effective support. Our technical support team will address your issues quickly and in plain terminology. FlightSim Developers is committed to customer satisfaction so that you can get the maximum enjoyment out of our software.

Need installation instructions? Just select for Internet or non-Internet installation.

Sometimes permissions issues in Windows can interfere with software installation, or when running the simulator. Here is a troubleshooting guide to help you.
Before submitting a support ticket we strongly reccommend that you first cunsult our FAQs. Your answer can often be found there.
Refund Policy

We do not offer telephone support. Please use this inquiry form for all inquiries and questions regarding technical issues, product questions, and download support.  We will respond by return e-mail.  Make certain that you have completed all of the required fields, particularly your return e-mail address. Otherwise the information we give you may not be accurate. 

Response time is typically within 24 hours.  However,If you don't receive an auto response from our ticket system, please ensure that you have contacted us entered a valid email address on the form.
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